Friday, October 26, 2007

New VIP Phone Service from Verbatim

Verbatim is well known in West Berkshire and beyond as The Phone Answering Service; it handles thousands of calls every day for companies large and small (including Morgan PR) so that no caller is faced with an engaged tone, endless ringing or hated answer phone.

Praised by customers for its professionalism, Verbatim is rolling out the red carpet with a new VIP service that adds a personal touch that has enhanced the service yet further.

I found out more when Morgan PR met with Joint MD at Verbatim, Graham Hill for a feature in the November edition of the Newbury Business News.

Essentially clients who provide Verbatim with the telephone numbers and other details of the clients, suppliers and even family and friends will benefit from a VIP service that recognises these callers and gives them the personal service you hope your own team would. Probably they'll do it better!

It would natural to assume such personal service comes at a price, but this is not the case, as Graham told me with a smile: “We were asked by some clients whether we would be charging a premium for this new service. However, we are most certainly not because we believe we should do our best for all of our clients no matter what they spend with us.”

For Morgan PR Verbatim has been one of our most powerful tools. Soon after we signed up we were contacted by a company in Andover looking for PR support; it turned out they had turned to Google to look for local public relations services, and Morgan PR was among the top three in Basingstoke, Andover and Newbury and the company called all three. Morgan PR was the only one who answered – or rather Verbatim handled the call for us. That one answered call led to initial business worth £2,000 and a lifetime value which will far exceed that. I know that without Verbatim that business would have been unwittingly lost.

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