Tuesday, November 13, 2007

Tales of the Unexpected

How can you delight your customers and get them recommending you to all their customers, friends and family?

This was the question addressed at the training session following the Faringdon Profit Club this morning, run by ActionCoach Sally Rainbow- Ockwell. Entitled 'Creating Raving Fans', the session covered how we can take a new look at the services we provide our customers and ensure we can provide both consistency and a 'wow' factor to what we do.

Sally also talked about Dr Paddi Lund, a dentist from Brisbane, Australia. Morgan PR heard Paddi speak a couple of months ago and are working on incorporating many of his philosophies into our business. His books are well worth a look for any business owner; they concentrate on the aspects of the business that often get overlooked, but can make such a difference when they are there.

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